DELTA
A dynamic app for increased customer satisfaction
DELTA Fiber is the #2 fiber provider in the Netherlands, with over 1.7 million connections. Rapid growth through network expansion and acquisitions has fueled DELTA’s success. With this growth, the need for self-service solutions surged—making an app essential.
In addition to rapid growth, customer satisfaction is a top priority at DELTA. The need for a customer experience app for DELTA arose from the desire to enhance customer satisfaction while easing the load on customer service. After a pitch, we stood out as the best partner, and a close collaboration was born.
Back-end development
Improving customer experience
DELTA needed a way to give customers easy access to the right information at any time. From new clients to loyal customers, finding answers had to be simple at every stage of the customer journey. By making it easier for customers to find answers to simple questions like contract details or invoices, we allowed customer service staff to spend their time on more complex questions, adding more value for customers.
Flexible handling of content
We built a dynamic, back-end-controlled self-service app for DELTA, enabling content to be managed more flexibly. Adding, modifying, or removing elements is now easier and no longer dependent on app releases. Screens are built in one place, eliminating the need for separate adjustments on iOS and Android—a significant advantage in this industry.
The app streamlines customer interaction, making it easy to contact DELTA, manage their info, and get support. For DELTA, it’s a powerful tool to engage customers more efficiently. Clear, tab-based navigation makes finding relevant information effortless.
The animated illustrations, fully aligned with DELTA’s branding, add depth and context. With a broad target audience in mind, we focused on accessibility—supporting dark mode, providing subtle haptic feedback, and allowing users to adjust font size to their preference.
App in the wild
Organizing design and strategy workshops
Solid basis for further development
With DELTA in a growth phase and internal resources stretched, the Triple team stepped up by offering proactive solutions. Their broad experience allowed them to work independently, delivering an outstanding end result.
The My DELTA app is built, maintained, and supported by Triple, in close collaboration with DELTA. Since its launch, the app has been enhanced with features like real-time network updates and maintenance alerts, bringing it on par with other Dutch self-service apps.
Over the coming months, even more enhancements are planned, including supporting push notifications and potential further integrations with partners like PostNL for parcel tracking or maintenance companies for scheduling technician appointments. In short, plenty of valuable ideas to further improve the self-service app from here on. Our team cannot wait to continue working with DELTA to make this new phase a great success.
Contact us and let's get started.