Putting customer satisfaction at the center

For both Vodafone and Ziggo, customer satisfaction isn’t just a goal. It is a strategic priority. In a competitive and high-churn industry like telecom, delivering a seamless and empowering customer experience is essential to building long-term loyalty and trust.

Whether it is managing a subscription, adjusting a plan, or resolving a technical issue, today’s customers expect immediate control, transparency, and fast resolution on their terms.

The My Vodafone and My Ziggo apps are built to meet exactly that expectation. Their primary function is to give customers maximum insight and control over their subscriptions, while offering direct and intuitive access to support whenever questions or issues arise. These apps have become central touchpoints in the digital customer journey, enabling users to handle everything from billing to troubleshooting with speed and ease.

Built on a solid foundation

We have fully rebuilt the mobile apps for both iOS and Android, focusing on a modern, maintainable, and stable codebase. The iOS app is developed primarily in Swift and uses a set of internal frameworks that work together through Functional Reactive Programming. This approach ensures scalability, testability, and long-term development efficiency.

Both apps are tightly integrated with our custom backend, allowing us to manage and adjust nearly every aspect of the user experience remotely. This means we can tailor the app interface and functionality to specific customer segments or evolving use cases without requiring an app update. The result is a fast, flexible, and highly personalized experience that evolves with customer needs.

From the start, our collaboration with Vodafone and Ziggo has been grounded in strategic alignment. Through joint vision and roadmapping, we align with business goals, success metrics, and stakeholder priorities to ensure we are solving the right problems. Together, we define a future-facing vision, set meaningful priorities, and build a clear execution path that supports both short-term wins and long-term value.

We also place great importance on selecting the right-fit infrastructure. By assessing the existing technical landscape, we identify dependencies, blockers, and areas of opportunity. This enables us to design and implement solutions that work seamlessly with current systems while unlocking new capabilities. The result is a technology foundation that is not only reliable and modern but also built with Vodafone’s broader business goals in mind.

Smarter support with a personalized chatbot

Recognizing that every customer interacts with the app differently, we worked closely with the Vodafone team to develop an advanced in-app chatbot. This intelligent assistant supports a wide range of user needs, from staying in control of costs and managing services to preparing for travel abroad. By providing relevant and timely answers, the chatbot strengthens self-service capabilities and allows users to resolve common questions quickly and independently.

A trusted partnership that keeps evolving

Our partnership with Vodafone began in 2010, when we helped launch one of the first self-service telecom apps in the Netherlands. At the time, giving customers real-time access to their data usage, invoices, and service controls through a mobile app was a bold and forward-thinking move. It set Vodafone apart as a digital leader long before customer-facing apps were an industry norm. That early innovation laid the foundation for a partnership built on trust, shared ambition, and continuous improvement.

Over the years, we have worked closely with Vodafone through multiple technology cycles, app generations, and platform transformations. The My Vodafone and My Ziggo apps are the result of that journey, grounded in over a decade of collaboration, technical expertise, and a joint commitment to delivering real value to millions of users every day.